We Are Open in Clearview Mall Monday-Saturday 10-8 and Sunday 12-6
Actual foot traffic in the mall is very low. An abundance of personal space. Seems like only a few stores are reopening. We have sanitizer, masks, and lots of shoes. We also mail shoes from our website if that is a better option for you. I look forward to seeing all of you. Back-to-school can be wild at times, but I really enjoy it. I love seeing a familiar family, or getting to know a new one, or someone's grandmother asking me where the older gentlemen (my father-Luke) is, or checking a shoe and hearing about how hard 2nd grade homework is in comparison to 1st. I hope to see you soon. And for some sense of normalcy. Please call us or email with any questions. Thank you.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t guarantee you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Certain types of goods are exempt from being returned.
Additional non-returnable items:
* Gift cards
* Final Sale Items
* Opened Accessories (Bells, Socks, etc.)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Returns@Ponsetis.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Returns@Ponsetis.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
4460 Veterans Memorial Boulevard
Metairie, LA, 70006, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.